Privacy Policy

Effective Date: [21/2/2026]
Last Updated: [Feb 2026]

1. Who We Are

Olympic Analytical Service is a small specialist business based in Malvern, Worcestershire, United Kingdom. We provide servicing, refurbishment and support for analytical instruments.

For the purposes of UK data protection law, we are the data controller responsible for your personal data.

Contact details:
Email: inbox@olympicanalytical.co.uk
Telephone: 01684 565221
Address: 149 West Malvern Road, Malvern, Worcestershire, UK.

2. Information We Collect

We may collect and process the following personal data:

Information you provide directly:

• Name
• Company name
• Job title
• Email address
• Telephone number
• Billing and delivery address
• Account login credentials (username and encrypted password)
• Information relating to instruments submitted for service
• Any information provided through contact forms, email or telephone
• Account Information

When you create an account on our website, we collect the information necessary to:

• Create and manage your account
• Provide access to account features
• Maintain order and service history
• Communicate with you regarding your account
• Passwords are stored in encrypted form and are not visible to us.

3. How We Use Your Information

We use your personal data to:

• Create and manage customer accounts
• Process orders and payments
• Provide servicing and refurbishment services
• Maintain service records
• Respond to enquiries
• Send important service or account-related communications
• Comply with legal and regulatory obligations

We rely on the following lawful bases under UK GDPR:

• Performance of a contract
• Legitimate business interests
• Legal obligation
• Consent (where applicable)

4. Payments

If payments are processed through a third-party provider, payment details are handled securely by that provider. We do not store full card details on our systems.

5. Data Retention

We retain account and transaction data for as long as your account remains active and for a reasonable period thereafter to comply with legal, tax and record-keeping obligations.

You may request deletion of your account at any time by contacting us.

6. Sharing Your Information

We do not sell or rent your personal data.

We may share your data with trusted third parties including:

• Payment processors
• IT and website hosting providers
• Professional advisers (e.g. accountants)
• Delivery and courier services

All third parties are required to handle your data securely and in accordance with UK data protection law.

7. Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse or alteration.

8. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request erasure of your data
• Restrict or object to processing
• Request transfer of your data
• Withdraw consent where applicable
• Lodge a complaint with the Information Commissioner’s Office (ICO)

ICO website: https://www.ico.org.uk

9. Cookies

Our website may use cookies to enhance user experience and functionality. You can manage cookie preferences through your browser settings.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised date.